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Terms

Last updated: 3 September 2026

These Terms & Conditions apply to the use of the D. Jordan Coaching website and to coaching services provided by D. Jordan Coaching.

By using this website, booking a coaching session or purchasing coaching services, you agree to these Terms & Conditions.

1. About D. Jordan Coaching

D. Jordan Coaching provides personal coaching services designed to support individuals in areas including mindset, resilience, personal development, sport, youth development and navigating periods of change or transition.

Business: D. Jordan Coaching
ABN: 57 310 113 473
Email: duane@djordancoaching.com

2. Coaching Services

Coaching is a collaborative process designed to help clients gain clarity, explore options, establish goals and develop practical strategies for moving forward.

Coaching does not guarantee a particular personal, professional, sporting, academic or financial result. Outcomes depend on many factors, including the client's circumstances, decisions, effort and participation.

3. Coaching Is Not Therapy or Professional Advice

D. Jordan Coaching provides coaching services and does not provide psychological treatment, counselling, medical advice, legal advice, financial advice or other regulated professional services.

Coaching should not be used as a substitute for appropriate medical, psychological or other professional care.

Where appropriate, a client may be encouraged to seek assistance from a suitably qualified professional.

4. Clients Under 18

Where coaching services are provided to a person under 18 years of age, consent from a parent or legal guardian may be required before coaching begins.

The nature of the coaching arrangement, communication with parents or guardians and confidentiality expectations will be discussed before services commence.

The wellbeing and safety of the young person will remain a priority.

5. Bookings and Payments

Session fees will be communicated before a booking is confirmed.

Payment may be required at the time of booking or within another timeframe agreed between D. Jordan Coaching and the client.

Bookings are not considered confirmed until any required payment has been received.

6. Cancellations and Rescheduling

Clients who need to cancel or reschedule a session must provide at least 24 hours' notice.

Where at least 24 hours' notice is provided, the session may be rescheduled without additional charge.

Where less than 24 hours' notice is provided, or a client does not attend a scheduled session, D. Jordan Coaching reserves the right to charge the full session fee.

Exceptions may be considered where circumstances reasonably warrant them.

Nothing in this section limits any rights a consumer may have under Australian law.

7. Late Attendance

If a client arrives late, the session may still finish at the originally scheduled time to avoid affecting subsequent appointments.

Where D. Jordan Coaching needs to cancel or reschedule a session, reasonable efforts will be made to arrange an alternative time.

8. Confidentiality

Information discussed during coaching sessions will generally be treated as confidential.

There may be circumstances where information needs to be disclosed, including where:

  • disclosure is required by law;
  • there is a serious concern regarding someone's safety or wellbeing;
  • the client has authorised the disclosure; or
  • disclosure is otherwise reasonably necessary to protect a person from serious harm.

Additional arrangements may apply when coaching clients under 18 years of age.

9. Website Information

Information provided on this website is general information about D. Jordan Coaching and its services.

While reasonable care is taken to keep website information accurate and current, D. Jordan Coaching does not guarantee that all website content will always be complete, current or error-free.

10. Intellectual Property

Unless otherwise stated, the content of this website, including written material, branding, coaching materials, graphics and other original content, belongs to D. Jordan Coaching or is used with permission.

Content may not be reproduced, distributed, commercially exploited or substantially copied without prior permission.

11. Third-Party Services

The website may use or link to third-party services including booking systems, payment providers, video conferencing platforms or external websites.

Those providers operate under their own terms and privacy practices. D. Jordan Coaching is not responsible for the operation or content of third-party websites or platforms outside its reasonable control.

12. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

13. Limitation of Liability

To the maximum extent permitted by law, D. Jordan Coaching is not responsible for losses arising solely from decisions or actions a client chooses to take following coaching discussions.

Clients remain responsible for their own decisions and actions.

Nothing in these Terms limits liability or consumer rights where doing so would be prohibited by law.

14. Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes to services, business practices or legal requirements.

The current version will be published on this website with the date of the most recent update.

15. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

16. Contact

Questions regarding these Terms & Conditions can be directed to:

D. Jordan Coaching
ABN: 57 310 113 473
Email: duane@djordancoaching.com

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ABOUT ME

I've never followed a straight line.

And I wouldn't change that.

I grew up in New York City as the kid who didn't always feel like he fit. The nerd. The quiet one. The one trying to work out where he belonged while dealing with all the emotional and physical struggles that come with growing up.

Basketball became part of the answer.

Not because the game magically changed everything, but because it taught me discipline, resilience, accountability and what can happen when somebody sees something in you before you fully see it in yourself.

Eventually, that uncertain kid became a Division I athlete at Seton Hall University, competing at the highest level of college basketball.

That was one transformation. It wouldn't be the last.

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The First Pivot

After basketball, my life moved in a completely different direction.

I spent years working with young people in New York and New Jersey who were dealing with circumstances far more complicated than anything happening on a basketball court.

Young people in crisis. Young people without direction. Young people who had often been written off long before they had a chance to work out who they could become.

That work taught me something I still believe today:

People don't always need somebody to give them the answer. Sometimes they need somebody who can help them see the path.

Mentorship mattered. Accountability mattered. Having someone beside you who could challenge you, support you and help you see beyond your present circumstances mattered.

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Then Life Pivoted Again

I moved to Australia. New country. New environment. Different challenges.

But the work continued.

For almost another decade, I worked within the Out-of-Home Care sector supporting young people facing different circumstances but many of the same questions: Where am I going? What am I capable of? And what happens next?

Different people. Different struggles. Same need for direction.

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Full Circle

Eventually, basketball found its way back into my life.

What started with coaching the game grew into something much bigger. I began developing players, building programs, leading staff, creating cultures and helping organisations navigate growth and change.

Today, I serve as the General Manager of a major basketball association in Sydney, responsible for helping shape its people, culture, strategy and future direction.

And somewhere along the way, I realised something.

Whether I was sitting with a young person trying to find direction, coaching an athlete chasing the next level, managing a team of staff, or working through a major organisational decision… the work was never really that different.

It was about people. Understanding where they are. Getting clear about where they want to go. And helping them work out how to get there.

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Why DJordan Coaching?

Because I've lived the pivot. More than once.

I've been uncertain about what came next. I've changed careers. Changed countries. Moved from athlete to youth worker, from coach to executive, and from following a path to helping create one.

I've learned that progress rarely comes from having everything figured out.

It comes from gaining clarity. Building resilience. Taking responsibility. Creating a plan. And continuing to move when life changes the direction on you.

That's the foundation of DJordan Coaching.

Whether you're a leader looking to elevate how you lead, an athlete trying to reach another level, a young person searching for direction, or someone standing at a crossroads in life, the starting point is the same:

Where are you now? Where do you want to go? And what needs to happen next?

That's the work.

DJordan Coaching
Built for What's Next.

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