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Privacy Policy

Last updated: 3 September 2026

D. Jordan Coaching respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and how you can contact us about your information.

1. Information We May Collect

Depending on how you interact with D. Jordan Coaching, we may collect information including:

  • your name;
  • email address;
  • telephone number;
  • age or date of birth where relevant;
  • parent or guardian details for clients under 18;
  • information submitted through website contact or enquiry forms;
  • booking and appointment information;
  • payment and transaction information;
  • information you voluntarily provide in connection with coaching;
  • communications between you and D. Jordan Coaching; and
  • limited technical information relating to your use of the website.

During coaching, clients may voluntarily provide personal information about their circumstances, goals, experiences, education, work, relationships or sporting participation.

We aim to collect only information reasonably necessary to provide our services.

2. Information About Young People

D. Jordan Coaching provides services that may include coaching for young people.

Where appropriate, information relating to a person under 18 may be provided by the young person and/or their parent or legal guardian.

Parental or guardian consent may be required before coaching services commence.

We take additional care when handling information relating to children and young people and aim to collect only information reasonably necessary for the coaching relationship.

3. How We Collect Information

Personal information may be collected when you:

  • contact D. Jordan Coaching;
  • submit an enquiry through the website;
  • book a consultation or coaching session;
  • complete an intake or coaching form;
  • communicate by email, telephone, messaging service or video call;
  • participate in a coaching session;
  • make a payment; or
  • otherwise voluntarily provide information.

Information may also be provided by a parent, guardian or another person where appropriate and authorised.

4. Why We Collect Information

We may use personal information to:

  • respond to enquiries;
  • assess whether our coaching services are appropriate for you;
  • organise and manage appointments;
  • provide coaching services;
  • communicate with clients and, where appropriate, parents or guardians;
  • process payments;
  • maintain appropriate business and coaching records;
  • improve our services and website;
  • comply with legal obligations; and
  • manage the operation of D. Jordan Coaching.

We will not use personal information for an unrelated purpose unless permitted by law or you have provided appropriate consent.

5. Sensitive Information

During a coaching relationship, a client may voluntarily disclose information of a personal or sensitive nature.

D. Jordan Coaching does not intentionally seek sensitive information unless it is reasonably relevant to the coaching service being provided.

Where sensitive information is collected, it will be handled with additional care and only used for an appropriate purpose.

6. Payments

Payments may be processed through third-party payment providers.

D. Jordan Coaching does not necessarily receive or store complete credit or debit card details when payments are processed through an external payment provider.

The payment provider's own privacy policy and security practices will apply to information processed through its platform.

7. Booking and Other Third-Party Platforms

We may use third-party providers to support functions such as:

  • appointment scheduling;
  • payments;
  • website hosting;
  • email;
  • forms;
  • video conferencing; and
  • business administration.

Personal information may be processed or stored by these providers where necessary to deliver their services.

Some providers may store or process information outside Australia.

8. Disclosure of Information

We do not sell personal information.

Personal information may be disclosed where reasonably necessary to:

  • service providers assisting with the operation of the business;
  • professional advisers;
  • payment, booking, website or technology providers;
  • a parent or guardian where appropriate and consistent with the agreed coaching arrangement;
  • authorities where disclosure is required by law; or
  • another person where disclosure is reasonably necessary to address a serious threat to someone's health or safety.

9. Storage and Security

Reasonable steps are taken to protect personal information against misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure devices, cloud-based systems or professional third-party service providers.

No electronic system can be guaranteed to be completely secure, but reasonable precautions are taken to protect information in our possession or control.

10. Website Analytics and Cookies

The website may use cookies or analytics technologies to understand how visitors use the website and to improve its functionality.

These technologies may collect information such as browser type, device information, pages viewed and general website usage.

You can usually manage or disable cookies through your browser settings.

11. Marketing Communications

Where you have agreed to receive updates or marketing communications, we may contact you regarding D. Jordan Coaching services or related information.

You can request to stop receiving marketing communications at any time.

12. Accessing or Correcting Your Information

You may contact D. Jordan Coaching if you would like to:

  • request access to personal information held about you;
  • correct inaccurate or outdated information; or
  • raise a question about how your information has been handled.

Reasonable steps will be taken to respond to such requests.

13. Privacy Concerns or Complaints

If you have a concern about your privacy or how your personal information has been handled, please contact D. Jordan Coaching.

We will review the matter and aim to respond within a reasonable period.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the business, technology, services or applicable legal requirements.

The latest version will be published on this website.

15. Contact

For privacy questions, requests or concerns, contact:

D. Jordan Coaching
ABN: 57 310 113 473
Email: duane@djordancoaching.com

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ABOUT ME

I've never followed a straight line.

And I wouldn't change that.

I grew up in New York City as the kid who didn't always feel like he fit. The nerd. The quiet one. The one trying to work out where he belonged while dealing with all the emotional and physical struggles that come with growing up.

Basketball became part of the answer.

Not because the game magically changed everything, but because it taught me discipline, resilience, accountability and what can happen when somebody sees something in you before you fully see it in yourself.

Eventually, that uncertain kid became a Division I athlete at Seton Hall University, competing at the highest level of college basketball.

That was one transformation. It wouldn't be the last.

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The First Pivot

After basketball, my life moved in a completely different direction.

I spent years working with young people in New York and New Jersey who were dealing with circumstances far more complicated than anything happening on a basketball court.

Young people in crisis. Young people without direction. Young people who had often been written off long before they had a chance to work out who they could become.

That work taught me something I still believe today:

People don't always need somebody to give them the answer. Sometimes they need somebody who can help them see the path.

Mentorship mattered. Accountability mattered. Having someone beside you who could challenge you, support you and help you see beyond your present circumstances mattered.

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Then Life Pivoted Again

I moved to Australia. New country. New environment. Different challenges.

But the work continued.

For almost another decade, I worked within the Out-of-Home Care sector supporting young people facing different circumstances but many of the same questions: Where am I going? What am I capable of? And what happens next?

Different people. Different struggles. Same need for direction.

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Full Circle

Eventually, basketball found its way back into my life.

What started with coaching the game grew into something much bigger. I began developing players, building programs, leading staff, creating cultures and helping organisations navigate growth and change.

Today, I serve as the General Manager of a major basketball association in Sydney, responsible for helping shape its people, culture, strategy and future direction.

And somewhere along the way, I realised something.

Whether I was sitting with a young person trying to find direction, coaching an athlete chasing the next level, managing a team of staff, or working through a major organisational decision… the work was never really that different.

It was about people. Understanding where they are. Getting clear about where they want to go. And helping them work out how to get there.

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Why DJordan Coaching?

Because I've lived the pivot. More than once.

I've been uncertain about what came next. I've changed careers. Changed countries. Moved from athlete to youth worker, from coach to executive, and from following a path to helping create one.

I've learned that progress rarely comes from having everything figured out.

It comes from gaining clarity. Building resilience. Taking responsibility. Creating a plan. And continuing to move when life changes the direction on you.

That's the foundation of DJordan Coaching.

Whether you're a leader looking to elevate how you lead, an athlete trying to reach another level, a young person searching for direction, or someone standing at a crossroads in life, the starting point is the same:

Where are you now? Where do you want to go? And what needs to happen next?

That's the work.

DJordan Coaching
Built for What's Next.

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